Frequently Asked Questions

Just call our office. We'll create your client profile by asking a few simple questions, including the type of service you want. We'll give you a cost estimate and book an appointment at the date and time of your choosing (pending availability).

You can help us provide exceptional service by following these steps:

• Pick up and tidy all rooms before we arrive so we can dedicate our time to cleaning rather than straightening up. It is more cost-effective, and it keeps stray objects from ending up in the wrong place. • Place fresh linens on the beds if you would like us to strip and remake them. If you do not leave sheets out, let us know where to find them — we need your authorization to open closets. • Secure hanging picture frames and mirrors on sturdy wall hooks and inspect the hanging wire. We dust frames and mirrors, so this prevents mishaps. • Place felt padding on furniture feet on hardwood floors; we move chairs to vacuum. • Check and repair loose or broken items such as towel racks, toilet-paper holders, appliance handles, and glass shelves.

You can contact us with any concerns at any time. Current customers can fill out the special-instructions form on our website.

Nothing — our teams work safely around pets. If you would like to give us specific instructions about your pet, just let us know.

As of July 1, 2026 we schedule within arrival windows rather than exact appointment times:

• Morning Window: 8:00 AM – 11:30 AM • Afternoon Window: 11:30 AM – 3:00 PM

Our technicians send a text about 30 minutes before arrival whenever possible. Traffic, weather, and previous appointments can affect timing, and the arrival window is not the cleaning duration — it is the timeframe during which our team is expected to arrive. First-time deep cleanings require extra time.

You do not need to be home when we clean, but you are welcome to stay — whatever makes you comfortable. For convenience, most clients provide a key, keyless-entry code, garage code, or lockbox code.

We take key security seriously: keys are stored in a safe box at our office and released to the cleaning tech only on the day of service. Clients with alarms typically assign us a unique security code. For apartment and condo complexes, we generally register at the front desk and sign out a key.

No — we bring all the cleaning supplies and equipment needed to do the job. If you would prefer we use a specific product on certain surfaces, like hardwood, marble, or granite, just leave it out and let our office know your instructions.

A team of 2–3 cleaning professionals will clean your home. One member is the team leader, who assists with the cleaning, guides the team, and performs an inspection at the end of the visit.

Most offices are cleaned after hours and may be handled by a single specialist who focuses on commercial cleaning, depending on the size of the space.

Yes — the same 2–3 person team will clean for you on weekly or bi-weekly service. If one of the team is out sick, we will send a replacement, and we appreciate your understanding.

For personal safety and liability reasons, team members wear shoes at all times while cleaning. If you would like shoes covered, please provide booties that go over the shoe — these can be worn while dusting, but not while cleaning bathrooms.

Payment is due at the time of service. We accept cash, personal check, Visa, and Mastercard. We do not accept American Express.

It is our policy to keep a credit card on file to guarantee your appointment, and automatic credit-card billing is available — ask our office for the enrollment form. For bank auto-pay, please schedule checks to arrive on or before the day of service.

Cleaning and janitorial services are taxable in Texas, so 8.25% state tax is added.

The cost to clean your home or business is based primarily on its size; a cleaning team is generally 2–3 members.

If you are on a weekly, bi-weekly, or monthly schedule and you skip a cleaning, your rate for the next visit adjusts: weekly clients who skip pay the bi-weekly rate, and bi-weekly clients who skip pay the monthly rate. Monthly clients who skip incur an additional $20 charge if the cleaning is done in the 6th week after the scheduled date. Your scheduled date does not change — after the skip, your schedule and rate return to normal.

We do not provide laundry or dishwashing service at this time.

Yes, at an additional rate. We also offer:

• Window cleaning • Power washing • Gutter cleaning

Yes — we are fully licensed and insured.

We treat your home or office with as much care as our own. In the event of a mishap, our team leaves you a note and our office manager promptly contacts you. We pay the cost of replacement or repair and carry insurance for valuable items.

For items of significant sentimental or monetary value, please point them out so we can avoid cleaning them — we would rather leave precious objects undisturbed than risk a mishap. We also avoid curio-cabinet interiors and sensitive electronics such as TV screens, computers, and their wiring.

At KAS Cleaning, we stand behind a 100% satisfaction guarantee. If you are not satisfied for any reason, contact us within 24 hours of service and we will return the next day, at our expense, to make it right.

You may cancel or reschedule, but please keep in mind we reserve a time slot in our day for your cleaning. We require 24-hour advance notice to cancel without penalty.

There is no charge for cancellations made with at least 24 hours' notice on business days (Mon–Fri). Cancellations made same-day or with less than 24 hours' notice are subject to a $50 fee. If you cancel and reschedule within a 48-hour period, no fee applies.

Monday clients must cancel by 3:00 PM the preceding Thursday to avoid the fee. A $50 lockout fee also applies if our team arrives and the key was not left out, since this is treated as a last-minute cancellation.