18. What if I need to reschedule or cancel an appointment?
You may cancel or reschedule. however, please keep in mind that we reserve time in our day to accommodate your cleaning. Therefore we require a 24-hour advance notice to cancel your appointment without penalty.
There is no charge for cancellations made with 24 hours notice on business days (M-F, 7am-5pm). However, we charge a $30 fee for cancellations made with less than 24 hours notice. Please note, to avoid a fee, Monday clients are required to cancel by 3 pm on the preceding Thursday.
24. Do you have tips for removing tough stains?
Use these suggestions to tackle tough stains (and always be careful when working with delicate fabrics or surfaces. A test patch is a good idea):
Blood stains — To remove fresh stains, rinse with cold water, never hot. Apply a paste of water and cornstarch. Let dry and brush off. Cover fresh or dried stains with meat tenderizer and add cool water. Wait 30 minutes then sponge off with cool water.
Ball point ink – Use cheap hairspray: better brands won’t work. Spray the stain lightly (test the fabric in an unnoticeable spot first), and gently blot. Rinse fabric when ink has lifted.
Crayon marks — To remove marks from painted walls, scrub with toothpaste or an ammonia-soaked cloth. Rinse and dry.
Heel marks — Use a pencil eraser.
Candle wax — To remove from carpets and upholstery, place a paper bag over the dried wax and run a hot iron across it. For dried wax on wood floors, soften the wax with a hair dryer, then remove with paper towels. Wash the spot down with a solution of vinegar and water.
Water stains — To remove hard-water stains from glasses and bottles, rub with steel wool dipped in vinegar. Remove hard-water stains from bathroom fixtures by applying a paste of baking soda and vinegar. Cover with a towel and let stand for one hour. Wipe off, rinse and dry.
Pet urine — Treat with commercial pet stain and odor remover. For cat urine, we recommend Nature’s Miracle, which is widely available in pet stores.
Cigarette odor — Place bowls of vinegar, pine-scented cleaner, or activated charcoal around the rooms in your home, being mindful to keep the bowls out of reach of children and pets. Close off the rooms overnight, if possible. Sprinkle baking soda on carpet and upholstery, let sit overnight, and vacuum.
Smoke and fire damage — Because of the difficulty in removing smoke odor from a home, we recommend hiring a professional.
20. Should I tip the cleaning team?
Sure, team members are permitted to accept tips should you choose to leave a tip as recognition for exceptional cleaning service. Even a handwritten thank you note is appreciated.
13. Do you steam clean carpets?
Currently, we are not staffed for carpet cleaning.
frequently asked questions
11. How do you determine your rates?
The cost to clean your home is based on the size of your house or business.
A cleaning team is generally comprised of three members.
What if i reschedule my routine cleaning?
If you are set up for weekly, biweekly, or monthly cleaning and you skip a cleaning, the next time we go clean your rate will change. this means that our weekly customers that skip a cleaning will have to pay the biweekly rate. the biweekly customers that skip a cleaning will pay the monthly rate and for our monthly customers that skip a cleaning we will have an additional charge of $20 if the cleaning is done on the 6th week after the schedule date. This does not mean your schedule date will change. after cancellation, your schedule will go back to normal and your rate too.
You may cancel or reschedule. however, please keep in mind that we reserve time in our day to accommodate your cleaning . therefore, we request a 24-hour advance notice to cancel your appointment without penalty.
There is no charge for cancellation made with a 24-hour notice on business days.
however, we charge a $30 fee for cancellation made with less than 24 hours notice.
The lockout fee is $30 if the cleaning team arrives and you forgot to leave the key. since this is not our fault and the cleaning crew can't enter the house, this will be considered a last-minute cancellation.
21. Do team members speak English?
We are a non-discriminating employer and have a diverse, multi-cultural staff. Good communication is important to us. Thus, we ask our clients to contact us to relay any notes or requests. We will add this information to the work orders for the team.
All our teams are in touch with the office via cell phone throughout the work day. We can easily call a team to relay a message for you even while they are working in your home. Just let us know.
5. Do I need to be home when you arrive? What about a key?
You don’t need to be home when we clean. we do not mind if you decide to stay home. However you feel comfortable . For convenience, most clients provide us with a key, Keyless entry code, garage code or box code. You can leave a key for us at the initial cleaning, or you can send us a key in the mail (be sure to use a padded mailer). We take the security of our clients' keys very seriously. we keep your key in a safe box in our office and release to the cleaning tech on the day of the cleaning. Clients who use a security alarm typically assign us our own unique security code. For apartment and condominium complexes, we generally register at the front desk and sign out a key.
9. Can I request team members to remove their shoes when they clean?
For personal safety reasons, team members are required to wear shoes at all times when cleaning. We will not remove our shoes for cleaning. we are sorry but for liability for the customer and the company, all team members have to wear tennis shoes when cleaning your house. If you want shoes covered, please provide booties that go over the shoe that they can wear while dusting, not while cleaning bathrooms.
23. Do you have tips for cleaning delicate surfaces?
Follow these suggestions to avoid damaging glass, marble, and other delicate surfaces:
Glass — To clean, rub with lemon juice, dry with paper towels, and polish with newspaper. Use toothpaste to remove small scratches from glass.
Marble — To remove stains, sprinkle salt onto a freshly-cut lemon. Rub lightly over stain. Wash off with soap and water.
Wood Furniture — To clean carved furniture, dip an old toothbrush into furniture polish and brush lightly. To remove polish build-up, mix one cup water with one cup vinegar. Dip soft cloth in the mixture. Wring out before wiping furniture. Dry immediately with a soft, dry cloth.
Wallpaper — To dust, tie a dust cloth over a broom and dust from top to bottom. To remove pencil marks and other non-greasy spots from non-washable wallpaper, use an art-gum eraser. To remove greasy spots, crayon marks, fingerprints and food stains, apply Fuller’s Earth Clay (available at pharmacies). Let dry and brush off. Repeat until spot is removed.
Wicker — To remove dust from wicker, vacuum using dust brush attachment. To remove grime, wash with a solution of two tablespoons ammonia per gallon of water. Rinse well. Let air dry.
Mini-blinds — To clean, fit an old sock around each hand (like a mitten). Dip one hand into a bucket of warm, soapy water. Use the wet sock to clean the blind while holding the blind with the other hand. Use the dry sock to dry off the blind.
8. Will the same team clean for me every time?
yes The same three or four person team will clean for you if you schedule weekly or bi-weekly cleaning service. However if one of the ladies is sick we will send a different person. we ask you to be understanding.
2. Should I do anything to prepare for cleaning service?
You can help us provide exceptional cleaning service by following these steps:
You can contact us with any concerns or questions at any time. Current customers can fill out the provided special instructions form available on the customer service page of our website.
pick up and tidy all rooms before we arrive so that we may dedicate our time to cleaning, rather than straightening up. It will be more cost-effective if you do the straightening up before we arrive. Tidying the house before our arrival also prevents us from putting stray objects in the wrong location (thus, you will never have to hunt for the remote control).
Place fresh linens on the beds if you would like us to strip the sheets and remake the bed with clean linens. if you do not leave sheets out. please let us know where to look for them. we need your authorization to open closets in your house.
We will dust picture frames and mirrors. please we ask that you secure hanging picture frames and mirrors on sturdy wall hooks appropriate for the weight of the hanging item. Also inspect the hanging wire and replace if deteriorated. Place bumper guards on the backside corners of wall hangings to keep the wall paint from getting scratched.
we will move chairs to vacuum hardwood floors. Place felt padding on the feet of furniture pieces that are on hardwood floors to avoid scratching the floor when we move the furniture to clean under it.
Check and repair loose or broken items, such as towel racks, toilet paper holders, microwave and refrigerator handles, glass shelves, and so on.
14. Do you wash windows?
Yes, we provide for an additional rate:
25. What does it mean that you don’t service my area?
Although we continue to expand our coverage of the Dallas area, there are some neighborhoods that remain outside our service zones. Please continue to check back with us, as we may expand our service to encompass your neighborhood in the future.
4. What time will you arrive?
While we cannot tell you the exact time of arrival, we will give you an estimated time. We schedule appointments morning or afternoons. our first appointment of the day is at 8:30AM and our last appointment is no later than 4pm. we want our cleaning ladies to get back to their families by 5 and 6pm. For first time deep cleaning, we need to allow extra time for the cleaning.
15. Are you licensed, and insured?
Yes, we are fully licensed, and insured.
17. What if I’m not satisfied with a cleaning?
At KAS CLEANING we have a 200% satisfaction guarantee. If you are not satisfied with your cleaning for any reason, contact us within 24 hours of service, and we will return the next day at our expense to meet with you, receive your instructions, and correct the problem. That’s how confident we are that you will love our cleaning.
22. How can I keep my house looking clean between service appointments?
Reduce or eliminate things that need cleaning:
Place a mat in front of entrance doors.
Use a basket for mail, newspaper, and car keys to reduce clutter.
Instruct household members to pick up personal belongings.
When cleaning, try these time-savers:
Dust from top to bottom. Also dust before vacuuming or mopping.
When sweeping, spray a broom or dust mop with furniture polish for easy removal of dust and dirt.
12. Do you wash laundry or dishes?
We do not provide laundry or dish washing service at this time.
7. Who will clean my home or commercial space?
A team of three or four cleaning professionals will clean your home. One of the team members will be a team leader, who, in addition to assisting with the cleaning, will guide the team and perform an inspection at the end of the visit.
For offices Only, sometimes there will be one person. depending on the size of the space and the time, most offices are cleaned after hours. we have one person that specializes in commercial cleaning.
1. I have never had maid service before. How does it work?
Just call our office. We will create your client profile by asking you some simple questions, including the type of service you desire. We will provide you a cost estimate and book you an appointment at the time and date of your choosing (pending availability).
3. What should I do with my pet while you are cleaning?
Nothing. Our cleaning teams work safely around the house with pets. However, if you would like to give us specific instructions regarding your pet, please contact us.
19. What if my routine cleaning falls on a holiday?
We observe these holidays:
New Year’s Day
If a routine cleaning falls on one of these holidays, we will contact you in advance to arrange a make-up date (please be sure to provide us with a valid email address for convenience). We work on many federal holidays. Unless you cancel service, you can expect us to arrive as scheduled if your cleaning date falls on any holiday except those stated above.
16. What if something breaks while your team is cleaning?
We treat your home or office with as much care as if it were our own. In the event of a mishap, our cleaning team will leave you a note, and our office manager will promptly contact you to discuss the incident. We pay the cost of replacement or repair, and we carry insurance for valuable items.
When it comes to items or collections of significant sentimental or monetary value, we ask that clients bring these items to our attention and direct us to avoid cleaning them. In such cases, we prefer to leave your precious objects undisturbed, rather than risking a mishap.
In addition to valuable items and collections, we avoid cleaning curio cabinet interiors. We may also avoid cleaning sensitive items such as plasma television screens, computers, other electronic devices, and associated wires or plugs.
Can't find the answer here? feel free to contact us with any specific questions and we'll get back to you as soon as possible.
We don't cut corners...
We clean them.
10. How do I pay for service?
Payment is due at the time of service. We accept cash, personal check, Visa and MasterCard. we do not accept American Express. For clients who wish to set up recurring payment with their bank’s auto-pay feature, please be sure to schedule checks to arrive at the office before or on the day of service. It is our policy to keep a credit card on file to guarantee your cleaning appointment. Arrange automatic credit card billing for future cleaning service by enrolling in our Credit Card Payment Plan. Click here to download the Credit Card Enrollment Form.
Please Note that cleaning and janitorial services are taxable services. we will add 8.25% state tax. check out the link Cleaning and Janitorial Services (94-111) for more info.
6. Do I need to provide any supplies or equipment?
We provide some cleaning products. we request our customers to provide floor cleaner, shower cleaner, toilet cleaner and furniture polish. we will provide all the cleaning equipment to perform our job. However, we will be happy to use any products that you supply for specific areas like hardwood or marble floors or granite counters (please advise our office of any special instructions). we will follow any instructions you may have provided when you contacted our office.